FAQs

Setting Up a NOAH Account

1. Who can sign up for a NOAH account?

If you are a congregation member who is at least 13 years old, or turning 13 years old in the current year, you can sign up for a NOAH account!

 

2. Must I have a NOAH account to attend services at The Star PAC?

A NOAH account lets you book seats in advance for the our Encounter Nights as well as the first two English services on Sunday every week so you no longer need to queue. You can come to church knowing that a seat has been reserved for you.

However, if you do not wish to sign up for a NOAH account, you may proceed directly to our other service venues on Sundays. Seat booking is not required at these venues. You can also visit our 3rd or 4th service at The Star PAC where seat booking is also not required. Alternatively, you can join our walk-in queue in place at The Star PAC. Do note that seats are subject to availability and will be allocated on a first come, first served basis. If you wish to queue for seats, you can join us at The Star Terrace, the outdoor amphitheatre at Level 3. Our ushers will assist in locating unoccupied seats for you.

 

3. Do my children need NOAH accounts to attend Rock Kidz classes?

Your children will not have their own NOAH accounts as they are aged 12 and below, but you will have to add them to your profile and update their information. This will let you book them into classes for our Rock Kidz children’s ministry for all four services at The Star PAC on Sundays.

Please update your children’s information even if you and your children intend to attend services and classes at our other service venue, Marina Bay Sands Ballrooms (MBS), where booking is not required. Rock Kidz will be obtaining important information such as contact numbers (for SMS updates and emergencies) or medical instructions from your NOAH account.

Both parents and guardians can use their NOAH accounts to book children into Rock Kidz classes.

Note: Rock Kidz classes are not available during our Encounter Nights. Due to space constraints at The Star PAC, we apologise that we are unable to accommodate parents who may wish to sit with their children in the theatre.

 

4. How do I get a NOAH account?

You can refer to “Create An Account” on this page for information on how to do so.

 

5. How can I convert my basic account to a standard account?

When creating a new basic account, you can opt to make New Creation Church your home church. Click on “Yes” if you have decided to make NCC your home. Your basic account will then be reviewed for conversion to a standard account with more features. You will receive an email notification about the review status within seven working days of registering your account.

If you click “No”, your basic account will be created without a review for conversion. You can still access the option to make NCC your home church at any time by returning to your dashboard.

 



Access Media

1. What is an access media?

You need an access media to book seats for and gain entry to our Encounter Nights or first two Sunday English services at The Star PAC. The access media is also required to register your children for Rock Kidz classes for all four services there on Sundays.

An access media is any of the following:

  • EZ-Link card
  • EZ-Link compliant card (e.g. credit cards with EZ-Link function, Passion Card issued by the People’s Association)
  • New Creation Church commemorative card

 

2. Where can I get an access media?

You can easily obtain EZ-Link cards at any MRT station.

 

3. How many access media can I register?

Each NOAH account may be linked to one EZ-Link or EZ-Link compliant card, and one NCC commemorative card.

 

4. How do I register my access media?

You will be automatically prompted to register your access media when you first book seats for services at The Star PAC.

Alternatively, you can click on “My Profile” in the top menu, followed by “View/Edit Profile”. Then click on the “Access Media” tab.

If you are registering an EZ-Link compliant card, please note that there could be more than one set of 16-digit numbers printed on the card. Enter the numbers with the prefix “CAN”.

To change the EZ-Link or EZ-Link compliant card linked to your account, delete the old card details and enter the new card number.

If you have an NCC commemorative card, it will already be linked to your account so you don’t have to register it.

 

5. Can I update my EZ-Link card number after I’ve made a seat booking?

Yes! Updates are captured in real time. You can use your updated EZ-Link card to access The Star PAC and to pick up your children after dismissal at Rock Kidz classes.

 

6. What happens if I lose my EZ-Link card?

You can obtain another EZ-Link card, then update your new EZ-Link card number immediately on NOAH so that you can attend service that week.

 

7. What is a commemorative card?

To commemorate our church’s move to The Star PAC, we created a limited edition card as a souvenir! The card serves as one of the access media that can be used to book seats for and gain entry to our services at The Star PAC. An access media is also needed to register children for Rock Kidz classes there.

Please note that registration for the commemorative card has closed.

 

8. Can the commemorative card be used for other purposes?

Currently, the commemorative card can only be used to book seats for services and register children for Rock Kidz classes at The Star PAC.

 

9. How can I get a commemorative card?

Please note that registration for the commemorative card has closed.

 

10. What happens if I lose my commemorative card?

Please contact us at 6338 4565 or via an online form to inform us of the loss of your card.

As the commemorative card is a limited edition souvenir, lost and damaged cards will not be replaced. You may use your EZ-Link or EZ-Link compliant card as an access media instead.

 



Linking Your Family Members (Aged 13 And Above)

1. What are family links?

We encourage congregation members to attend services as a family unit. So, NOAH recognises family links with immediate family members and lets you book seats for them to attend our Encounter Nights and any of our first two Sunday English services together as a family at The Star PAC. Seat booking is not required for the 3rd and 4th services on Sundays. However, parents with children attending our Rock Kidz children’s ministry will still need to book class space for their children.

 

2. Who are considered my immediate family members?

Your spouse, parents, parents-in-law and children are your immediate family members.

 

3. How do I establish family links?

You may refer to our NOAH user guide for step-by-step instructions on how to establish family links.

 

4. Can we establish links with our friends and relatives?

While you cannot establish links with friends and relatives, you can book seats for them and save them as a “Preferred Booking” so that their details are saved and available when you want to make your next booking.

If you have a basic account , you can book seats for yourself and up to four immediate family members, friends or relatives.

If you have a standard account, you can book seats for yourself, immediate family members and up to four other friends or relatives.

 



Booking Seats For English Services At The Star PAC

1. Why is a booking system needed to enter The Star PAC?

We seek to manage our crowd flow in an orderly and effective manner, so as to make the service experience enjoyable for our congregation members.

With NOAH, you can book seats in advance for the first two services for the upcoming Sunday every week as well as our Encounter Nights. Now you can come to church knowing that a seat has been reserved for you. Seat booking is not required for the 3rd and 4th services on Sundays. However, parents with children attending our Rock Kidz children’s ministry will still need to book class space for their children.

 

2. When can I start booking for services?

Booking starts every Tuesday at 8.30am for the 1st service and 11.30am for the 2nd service, up to two hours before each of the first two services on Sunday. Seat booking is not required for the 3rd and 4th services except for Rock Kidz parents.

As for Encounter Nights, booking begins one week in advance on Wednesday, 8.30am and ends on the following Wednesday, 6pm, the day of our Encounter Night.

 

3. What do I need to do before I start making a seat booking?

Firstly, ensure that you have signed up for a NOAH account.

Next, check that you have registered your access media.

To book seats for all your immediate family members, make sure that they have been successfully linked to your account and they have also registered their access media. Seat booking is only required for the first two services.

To book seats for your friends and relatives, have their names and access media numbers ready.

If you are booking spaces for children at Rock Kidz classes at The Star PAC, ensure that they have been linked to your NOAH account and important information such as contact numbers and medical instructions have been entered. Rock Kidz parents will need to book spaces for their children for all four services.

 

4. How do I make a booking?

Booking opens every Tuesday at 8.30am for the 1st service and 11.30am for the 2nd service, up to 2 hours before each of the first two services on Sunday. Seats are available on a first come, first served basis. As for Encounter Nights, booking begins one week in advance on Wednesday, 8.30am and ends on the following Wednesday, 6pm, the day of our Encounter Night.

You may refer to our NOAH user guide for step-by-step instructions on how to book seats.

 

5. Why do I have different booking options?

If you are a Rock Kidz parent or a server, different booking options are available to you. Different seat sections and timings may apply to you.

 

6. I have the option to “Edit Booking”, “Re-book Seats” and “Cancel Booking” under the “Manage Bookings” tab. What are they for?

These are the functions of the options:

  • Edit Booking: Cancel seats for one or more members in your group.
  • Re-Book Seats: Cancel your current booking and book seats again.
  • Cancel Booking: Cancel your current booking.

 

7. Why can’t I book more than five seats?

As our church continues to grow, it is increasingly important to manage our crowd in an orderly and effective manner. This guideline ensures that our services are available to more congregation members who want to come to our services and have signed up to book seats through NOAH.

A basic account allows you to book a maximum of five seats.

If you have selected the option to make New Creation Church your home church in NOAH, your basic account will be reviewed for conversion to a standard account. A standard account allows you to book seats for yourself, your immediate family members, and up to four other friends or relatives.

You will receive an email notification about the review status of your account conversion within seven working days of registering.

 

8. Can I make multiple seat bookings?

Only one seat may be booked for each person on each service day.

However, you can make multiple bookings for different services as long as they are for different people within your available booking options. Your total number of seat bookings must be within the maximum number of seats available for your account type.

 

9. Can I book seats for others when someone else has already booked a seat for me?

Yes you can! Only one seat may be booked for each person on each service day.

If someone else has booked a seat for you, you can still book seats for others, provided they have not been booked in for a seat yet.

 

10. Why can’t I attend more than one service at The Star PAC?

As a growing church, we want to ensure that as many congregation members as possible get to attend our services at The Star PAC. Should you wish to attend an additional service on Sundays, you may visit our other service venues which do not require seat booking. Alternatively, you can visit the 3rd or 4th service at The Star PAC where seat booking is not required.

 

11. I’ve booked seats for a service but now I need to go to another service. How do I change my seat booking?

If there are changes to your schedule after you have booked seats for service, you may log in to NOAH again to edit, cancel or rebook your seats.

Follow these steps to change your seat booking:

Step 1
To manage your bookings, click on “Manage Bookings” on NOAH’s homepage. If you are on another webpage within NOAH, you can also click on “My Bookings” in the top menu, followed by “Manage Bookings”.

Step 2
Click on one of the following options:

  • Edit Booking: Cancel seats for one or more members in your group.
  • Re-Book Seats: Cancel your current booking and book seats again.
  • Cancel Booking: Cancel your current booking.

 

12. I’ve just created family links with my immediate family members. Why can’t I book seats for them?

You can add immediate family members in a standard account. A “relationship request” is then sent to them for confirmation. A family link will only be created when each family member confirms the “relationship request”.

Meanwhile, you can still book seats for them as friends/relatives.

 

13. Why aren’t my siblings considered immediate family members?

For the purposes of seat booking in NOAH, we have defined your immediate family members to be your spouse, parents, parents-in-law and children. You may still book seats for your siblings and other extended family members under the option for friends and relatives.

 

14. Why is it that I can book seats for my parents-in-law but they can’t book seats for me?

For the purposes of seat booking in NOAH, we have defined your immediate family members to be your spouse, parents, parents-in-law and children. Your parents-in-law can still book seats for you under the option for friends and relatives.

 

15. I’ve just opted to make New Creation Church my home church. Why can’t I book seats for my immediate family members?

If you have selected the option to make New Creation Church your home church in NOAH, your basic account will be reviewed for conversion to a standard account with more features. You will receive an email notification about the review status within seven working days of registering your account.

After your basic account has been converted to a standard account, you can start booking seats for your immediate family members. Meanwhile, you can still book seats for yourself and up to four friends/relatives.

 

16. Can I book seats for my friends and relatives by replacing immediate family members with them?

Our special arrangement for immediate family members encourages congregation members to attend services together as a family at The Star PAC. Friends and relatives are catered for separately and you can book up to four seats for them.

 

17. I have a confirmed booking. Can I add more friends to my booking so that we can attend service together?

You cannot add new members to your booking. If you have more friends who wish to attend, you will have to make a new booking separately, and they may not be seated near you.

 

18. The immediate family/friends/relatives I booked seats for can’t attend service. Can I replace them with other friends?

No, you can’t replace the people you have booked seats for with others. If they are unable to attend service, you may go to “Edit Booking” to cancel their seats.

We encourage congregation members to book seats on behalf of their immediate family members, friends and relatives only when they are able to make it to service. This helps us to manage the expanding need for seats in our growing church.

 

19. What does “Preferred Booking” mean?

“Preferred booking” allows you to save the details of the immediate family, friends and relatives you usually book seats for. If you choose to save your booking as a “preferred booking”, you will not have to enter their details the next time you make a booking for them.

 

20. How will I know if I or my children have a seat booking?

A booking confirmation email will be sent to your registered email address whenever you have successfully booked a seat for yourself or when someone else has booked a seat for you.

A booking confirmation email will be sent to the parent or guardian who has booked a space in a Rock Kidz class at The Star PAC for your children.

 

21. Why can’t I view my spouse’s seat booking details?

We believe in respecting the privacy of our congregation members and so we prefer to let you choose who you would like to share your seat booking details with. Your spouse has the option of sharing his booking confirmation email with you.

 

22. Does NOAH have a “waitlist system” if seats for a service I want to go to have all been taken up?

We do not have such a feature at the moment. Please select a service that has available seats to ensure that you are able to attend our Sunday English service that week.

Alternatively, you can go to our other service venues. You can also visit the 3rd and 4th services at The Star PAC where seat booking is not required.

 

23. How does NOAH choose my seats?

NOAH looks at the number of people you are booking seats for and the booking option you are using. It then automatically assigns the seats closest to the stage for you on a first come, first served basis.

 

24. Why can’t I choose my seats in The Star Theatre?

NOAH automatically assigns the seats closest to the stage for you. This also ensures that our seating capacity is maximised and our services are available to as many congregation members as possible.

If you wish to book seats other than those assigned to you, you can cancel and rebook your seats. However, this may result in you getting seats that are further away from the stage.

 

25. What time do I have to be seated in The Star Theatre?

Please be seated 15 minutes before service starts. Congregation members who have not entered The Star Theatre by this time will be treated as “no show”. In such cases, your seats will be given up to walk-in congregation members.

Thank you for helping us to manage the expanding need for seats in our growing church!

 

26. I don’t have Internet access. How can I get seats for a service at The Star PAC?

If you do not have Internet access, please contact our Royal Service Ministry at 6602 9205 (Tuesday to Friday, 9am to 6pm) or via an online form.

 

27. Does New Creation Church have to be my home church before I can book seats for services at The Star PAC through NOAH?

New Creation Church does not have to be your home church. You can book seats for our Encounter Nights or our first two Sunday English services at The Star PAC as long as you have a NOAH account. Seat booking is not required for the 3rd and 4th services on Sunday.

 

28. I am a first-time visitor. How can I get seats to services at The Star PAC?

We welcome you to New Creation Church! You won’t have to create an account on NOAH. Simply go to noah.newcreation.org.sg and click on the “Visitor” button. This allows you to submit an online request to attend a service of your choice at The Star PAC. Thereafter, our Ambassadors team will be in touch with you shortly to confirm the arrangements for your visit.

If you are bringing your children aged 12 and below, please note that when you attend service at The Star PAC, your children will need to attend classes at Rock Kidz, our children’s ministry.

If you prefer to attend services with your children, please proceed directly to our service venue at Marina Bay Sands Ballrooms (MBS). Seat booking is not required at MBS.

 

29. Can I still go for Encounter Night or one of the first two English services at The Star PAC if I have not booked seats?

You can join our walk-in queue at The Star Terrace, the outdoor amphitheatre at Level 3. Our ushers will assist in locating unoccupied seats. Seats will be allocated on a first come, first served basis, subject to availability.

 

30. I do not receive confirmation emails from NOAH. What is wrong?

Many of our emails are sent from our NOAH online church life system. Email service providers sometimes direct our emails to the spam folder of your account. The easiest way to prevent this from happening is to add our email address (noah@newcreation.org.sg) to your contact list. Additionally, you can create a filter which places noah@newcreation.org.sg in a whitelist or marks it as a trusted sender.

 



Booking Spaces For Rock Kidz Classes at The Star PAC On Sundays

1. What do I need to do before I book a space for my children for Rock Kidz at The Star PAC on Sundays?

Firstly, ensure that you have signed up for a NOAH account.

Next, check that you have registered your access media.

Ensure that your children have been linked to your NOAH account and important information such as contact numbers and medical instructions have been entered.

If you will not be attending English service at the same time as your children’ classes that Sunday, have your children’s guardian’s details on hand so that you can authorise them as a point of contact and to pick up your children after dismissal at Rock Kidz classes.

 

2. Why do I have different booking options?

If you are a Rock Kidz parent, different booking options will open up different seat sections to you.

 

3. Can I book my children for Rock Kidz classes that are at a different time from the service that I’m attending?

Yes you can. You will need to provide your children’s guardian’s details so that you can authorise them as a point of contact and to pick up your children after dismissal at Rock Kidz classes.

 

4. How will I know if my children have a seat booking?

A booking confirmation email will be sent to the parent or guardian who has booked a space in a Rock Kidz class at The Star PAC for your children.

 

5. If I make changes to my children’s guardian details during a booking session, will these changes be updated in my children’s Rock Kidz profile?

Yes. These changes will be automatically captured in the system.

 

6. What time do my children have to be at Rock Kidz so that they can register for classes?

Registration for Rock Kidz classes on Sunday begins 45 minutes before the start of the 1st and 2nd services and 30 minutes before the start of the 3rd and 4th services. As your children’s class registration will take time, we encourage you to arrive when registration starts so you can be seated on time to enjoy the full service.

 

7. Will my children need an access media to attend Rock Kidz classes at The Star PAC?

Your access media is needed to book children into Rock Kidz classes at The Star PAC.

In addition, the following arrangements are applicable to Rock Kidz classes at both The Star PAC and MBS:

  • Children attending Champions, Beloved, Treasured and Faith Kidz (available at MBS only) classes: An access media is needed to register and pick up your children.
  • Children attending Mighty!, Alive! and Fearless! classes: Your children’s EZ-Link concession card will be used for registration and dismissal.

 

8. Will I need my registered access media to pick up my children after dismissal at Rock Kidz?

Yes, the access media registered in your NOAH account is needed to pick up your children after dismissal Rock Kidz classes. Additionally, your children have to be linked to your NOAH account.

 

9. I’ve booked a space for Rock Kidz class but my child shows symptoms of illness on the service day. Can I still bring him for class?

If your child is not feeling well and is likely to fail the health check, please let him rest at home for the day out of consideration for other congregation members and children.

 

10. Is there a place for parents to attend service together with their children at The Star PAC?

We apologise that we are unable to accommodate parents who may wish to sit with their children aged 12 and below. If you choose to attend a service at The Star PAC, your children aged 12 and below are welcome to attend Rock Kidz classes where lessons are tailored to their age, and they can make friends and encounter Jesus.

If you need time to take this step of sending your children to Rock Kidz, our service venue at Marina Bay Sands provides a transitional environment where parents can sit with their children.

 

11. Do I need to book a space for my children for Rock Kidz at Marina Bay Sands Ballrooms?

No. Booking is only required for the first two English services and Rock Kidz classes for all four services at The Star PAC.

 

12. I’m an overseas visitor with children who do not attend local schools. Can I still send them for Rock Kidz classes at The Star PAC?

Yes you can! Overseas visitors will be issued a ticket when you register your child for class on the service day. You can use this ticket to pick up your children after dismissal at Rock Kidz classes.

 

13. How do I book a space for my children for Rock Kidz during Encounter Nights?

Rock Kidz classes are not available during our Encounter Nights. We apologise that due to space constraints at The Star PAC, we are unable to accommodate parents who may wish to sit with their children.

 



Arriving At The Star

1. What if I forget to bring my access media on Sunday?

For the Encounter Nights and the first two Sunday English Services, the access media gets you through the access gates in the fastest possible way. If you forget to bring your access card, approach our ushers for assistance. This will take a longer time and may require you to queue for assistance.

 

2. What if I cannot remember my seat information?

We encourage you to print the booking confirmation email and bring it with you to service, so that you can get to your seat quickly and smoothly. However, should you need help with your seat information, you may approach any of our ushers.

 

3. I am attending the Encounter Night/one of the first two Sunday English services. What time should I arrive at The Star PAC?

The access gates will open one hour before service starts so you can tap in at the gates and fellowship with your friends if you are early. To optimise the seating capacity at The Star PAC, we seek your help to be seated 15 minutes before service begins. Seats that are unoccupied by that time will be given up to congregation members waiting in the walk-in queue.

 

4. I didn’t book a seat. Can I still attend the Encounter Night/one of the first two services at The Star PAC?

If you would like to attend services at The Star PAC but were unable to book seats, you can join us at the walk-in queue. Head to The Star Terrace, the outdoor amphitheatre at Level 3, and our ushers will assist in locating unoccupied seats for you in The Star Theatre. Do note that seats are subject to availability and will be allocated on a first come, first served basis.